Street Science Skate Shop would like to thank you for checking out our site. Great customer service is extremely important to us. We want to make sure your experience with Street Science is positive. If you have a question you want answered please contact our Customer Service Department.

Customer Service Hours: Mon-Fri 11am-7pm PST

• Email: shop@street-sci.com
• Call: 209.835.7571

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements

Shipping & Delivery

• Most orders shipped within 24-48 hours - weekends and holidays excluded
• UPS does not pick up or deliver packages on weekends or holidays
• Items ordered together may ship separately
• Street Science carries selected merchandise that is restricted from International shipping. If an order is placed with this selected product, you will be notified via email.

Signatures are required for the delivery of the following orders

• All first time orders over $250.00
• All first time UPS Next Day Air orders
• All first time orders with different bill to and ship to addresses

* UPS will not deliver a box that is signature required without someone being available to sign for the package. If this is a problem give us a call within 24 hours of placing your order.

Order Verification

• All suspect orders are subject to verification, this is done for your protection
• Suspect orders will be held until verified
• PayPal orders are an exception to verification

Shipping Transit Times

All Estimates Exclude Weekends & Holidays

• UPS Ground See Chart Below
• UPS 2 Day Air: 2 - 3 Business Days
• UPS Next Day Air: 1 - 2 Business Days
• UPS Next Day Saturday Service: Not Available
• UPS Exp Air (Alaska, Hawaii): 2 - 3 Business Days
• UPS US Expedited (Puerto Rico & Guam): 3 - 5 Business Days
• UPS Standard Canada: 7 - 10 Business Days
• UPS Expedited Canada: 5 - 7 Business Days

UPS Ground Shipping Transit Times

• Street Science suggests the use of UPS Ground as the most reliable/cost efficient method of shipping
• Canada, P.O. Boxes, and Military Addresses do not qualify for UPS Ground

Calculating Shipping Costs

• Place the items you wish to order in your Shopping Cart & View it.
• Enter the shipping address zip code in the Shipping Options section
• Select the shipping method you wish to use from the Shipping Method drop down menu

Privacy & Security

Street Science cares deeply about online privacy. If you have any questions concerning this privacy policy, please email us at shop@street-sci.com.

Information Collection and Use by Street Science
When you order, we need to know your name, e-mail address, billing address, shipping address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order's status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. In addition, we may ask that you fill out a survey to assist us in getting to know our customers so that we may better serve you. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site. If you arrived at our web site via a link from another page, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We treat this information with the same care as we treat other information that you entrust to us, and it is fully protected by our privacy policy.
Street Science collects user submitted information such as name, email address, and age to authenticate users and to send notifications to those users relating to the standardboardshop.com service. standardboardshop.com also collects other profile data including but not limited to: personal interests, gender, age, education and occupation in order to assist users in finding and communicating with each other.

Links
Street Science contains links to sites. Street Science is not responsible for the privacy policies and/or practices on other sites. When linking to another site a user should read the privacy policy stated on that site. Our privacy policy only governs information collected on street-sci.com.

Correcting/Updating or Removing Information
Street Science users may modify or remove any of their personal information at any time by logging into their account and accessing features such as Edit Profile and Account Info.

Third Party Advertising
Ads appearing on this Web site may be delivered to users by street-sci.com or one of our Web advertising partners. Our Web advertising partners may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement. In this way, ad servers may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you.

Sharing and Disclosure of Information Street Science Collects
Except as otherwise described in this privacy statement, Street Science will not disclose personal information to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Street Science, whether or not a response is required by applicable law; (2) to enforce the Street Science Terms of Use Agreement or to protect our rights; or (3) to protect the safety of members of the public and users of the service. standardboardshop reserves the right to transfer personal information to a successor in interest that acquires rights to that information as a result of the sale of standardboardshop or substantially all of its assets to that successor in interest For more information see the "Changes in Our Privacy Policy" section below.

Changes in Our Privacy Policy
From time to time we may make changes to our privacy policy If we make changes, we will post them on our site to make users aware of what the changes are so users will always be aware of what information we collect, how we use it, and when we may disclose it. A User is bound by any minor changes to the policy when she or he uses the site after those changes have been posted If, however, we are going to use users' personally identifiable information in a manner materially different from that stated at the time of collection we will notify by posting a notice on our Web site for 30 days.

Security
When you place orders or access your account information, the communication between you and Street Science is protected by a security mechanism known as Secure Sockets Layer. Using Secure Sockets Layer (SSL) communication, the server software encrypts all information that is sent and received between you and Street Science. This makes is nearly impossible for your personal information to be intercepted by an unauthorized individual. It's easy to tell when you have established a secure connection. Your browser with display a small locked padlock in the bottom corner. The presence of the locked padlock is your signal that your connection with Street Science has been secured. All of the customer information collected by Street Science's web site is protected against unauthorized access. Street Science implements a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. Please be aware, however, that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Street Science cannot ensure or warrant the security of any information you transmit to us or from our online products or services. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact us at: shop@street-sci.com (1844 W. 11th St., Tracy, CA 95376)

Returns & Replacements

You may return your merchandise for credit to your credit card or you may exchange for another item within 30 days of receipt. Please be certain to complete the return form on the bottom of your invoice or the one you can download here. Repack the item(s) in the box your order was shipped in, or something comparable, and return the package to Street Science Skate Shop.

Download the Return Form

Shipping and Handling

We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. Thank you for your support. Call: 209.835.7571 or e-mail our Returns Department

Clothing

• All items must be unused and include the original packaging
• Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
• If you plan to return your clothing please keep it clean
• Once clothing has been worn and/or washed it cannot be returned or exchanged

Shoes

• Shoes must not be worn and must include the original undamaged packaging. We recommend trying your new shoes on inside on the carpet - this will help keep your new shoes clean and returnable
• If you plan to return your shoes do not wear them after trying them on
• Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes
• Once shoes have been worn they cannot be returned or exchanged

Skate Decks and Hardware

• All decks must be un-skated and in like-new condition
• No deck is completely guaranteed
• Once a deck has been assembled, it or its parts cannot be returned or exchanged
• Street Science does not replace broken decks or decks with pressure cracks
• Street Science is not responsible for actual deck color and/or dimensions
• All deck returns are dealt with the manufacturer and are subject to their discretion

Videos

• Videos must be unopened and in original packaging

Defective Merchandise

Street Science does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect. Street Science will reimburse shipping charges only on items declared defective (up to $9.00)